Téléphone portable O2 SIM distributors furious a

2012-12-14T19:05:24+09:00

“There is no way we can levy the clawback, we’ll have to pay for it ourselves,” said one.

The clawbacks relate to O2 SIM cards distributed between January and May this year.

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Gateway fraud is said to cost operators more than ?100 million per year in lost revenues.

O2 SIM card distributors are facing clawback charges of up to ?1 million as a result of so-called fraudulent use of its international SIM tariffs by end users.

An O2 spokesperson said: “In May, we identified some activity involving the connection of SIM cards which were used in unauthorised gateways.

Dispute
Distributors who spoke to Mobile News claim O2 is penalising them for premium rate text messages that were sent on the SIMs something which is not in their terms and conditions and which they have never been charged for previously by O2 or other networks.

Legal action
Distributors say O2 typically provides a list of clawbacks within the first week of a new?calendar month. Money is then recouped from their reseller partners.

“We’re fighting this battle but for us to go legal against these guys will cost a lot of money, so people are weighing up their options.”

The O2 International SIM card launched last November for prepay customers, offering cut-price calls to mobiles and landline numbers.

But distributors who asked not to be named dispute the imposed penalties.

“After a thorough investigation, we are clawing back commission paid to distributors in respect of SIM cards used in this activity.”

Another added: “For many distributors, an annual profit of ?1 million is a real achievement and for them to lose this figure in one go is really detrimental,tablette tactile pas cher.”

Distributors ponder legal action against ‘profiteering’ operator over gateway fraud fines

“It’s a mystery as to why O2 is now classifying this as fraud when previously it wasn’t. They need to explain themselves as this is a serious amount of?money.”

One distributor said: “O2 has classed this as gateway fraud, but everyone in our market is adamant this isn’t. We’re providing the IMEI number it was topped up on but they’re dismissing that. In our contracts, premium texting is not classed as part of fraud.

They claim instances of clawback include when customers use their credit to pay for services such as placing a bet or even making charity donations.

O2 told its distributors the clawbacks relate to SIMs that have been used to commit ‘gateway fraud’ an act which occurs when free or low-cost calls and texts are channeled through a third party to reduce international fees.

O2 SIM distributors include Data Select Network Solutions (owned by Expansys), Elite Mobile, RP Europe, GK Telecom, Comm Sense and System Chytel.

Despite requests, O2 is yet to explain its reasoning to its partners, they claim.

Another added: “If premium messaging is now deemed as fraud, then why don’t they ban it from their network?

“They have made the distributors the scapegoats and profiteered from the issue.”

But due to the clawbacks dating back up to five months, they claim they will have to? pay the bulk themselves and? some are considering legal action against the operator.